Return & Exchange Policy
1. Original Tax invoice / Delivery document are required for eligible return or exchange.
2. Merchandise can be returned for an exchange within 15 days from the date of delivery. Product and packaging must be in “Good Condition”. Some conditions and limitations will apply.
3. We reserve the right to charge a restocking fee for a minimum of 30% from a full retail price. The Pickup & Delivery fee is not included.
4. We provide refund with store credit. No cash refund.
5. With regret, we cannot accept returns or exchanges on any Special purchase product* , Made-to-Order (MTO), Clearance, floor sample products or products that has been used in commercial purpose.
6. We reserve the right to amend the conditions without prior notice.
*Special purchase product means the product that are not in the warehouse or be transferred from other branches.